All purchases made on the weekend or public holidays will be sent out on the next working day.
Shipping, is FREE, by courier within New Zealand.
We use New Zealand Couriers. The package must be signed for when it's delivered. Please provide an address that you are certain someone is going to be at, to sign for the package. We strongly recommend you use a work address where applicable. We cannot ship to PO BOX numbers. Please wait 2 - 3 working days for your package to arrive.
As shipping rates outside New Zealand differ greatly between countries, please email us for a shipping quote before you make your purchase online if you require international shipping outside New Zealand.
We offer Free Shipping to Australia for orders over $150. Shipping for orders under $149 is $15.
Before purchasing your item, please carefully read our sizing guide to figure out your size. If you have any queries please don’t hesitate to contact us.
If you purchase an item and upon receiving it doesn’t fit, you can return it for a refund, or exchange it for something else. Darling is happy to refund or exchange your order, but this must be done within 14 days of your receipt. Please note; for a refund you would have to cover the cost of shipping the item back to Darling. The same goes for exchanging an item, however, we’ll send your new item to you free of charge. The item returned must be in perfect condition, with all the original tags and packaging undamaged and attached in order for us to refund you or exchange the item.
International - Returns Policy
Should you need to return any full price item please email us first and get a returns number. When sending back please tick the “Returned goods” box and in the value amount put “No Commercial Value or NCV” this will speed up the process and ensure that you are not charged duty when we receive it.
New Zealand - Returns Policy
Should you need to return any full price item please email us first and get a returns number.
Sale items cannot be returned or exchanged.
Now, a step-to-step guide on how to return or exchange your purchase…
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